Dear Bro Jamess, hope you had managed to convince her to improve on her service/attitude. Same time also hope she can lower her rates so that more Bros will be willing to consider her yeah. 
[QUOTE I am to engage her service today later at 1100hrs. Will try to improve her service to meet our SBF guys expectation. Service recovery is on the way. I will report back after our service engagement.[/QUOTE]